Career Coach

Posted: 10/10/2021

COMPANY: Established in 1958, Goodwill Central Texas is a non-profit organization that has transformed thousands of lives through the power of work. We are the leader in workforce development, one of the largest employers in our region, and a cornerstone of the community. Our mission is funded through our donation-driven retail stores, comprehensive business and staffing solutions, and generous community support. Our vision is to empower every Central Texan to transform their lives through work and education. Join the team whose work empowers people to transform their lives! COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION: Goodwill Central Texas is committed to fostering, cultivating and preserving a culture of diversity and inclusion in which all employees are valued for their skills, experience and unique perspective. This commitment is embodied in our company policies and in the way we do business. Working together as a diverse and inclusive organization is essential to our success. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. POSITION SUMMARY: Career coaches are responsible for supporting individuals employed within Goodwill Central Texas. Their primary role is to promote continued employee engagement at Goodwill. Each coach is responsible for a number of employees, typically ranging from 65-100. The Career Coach will identify long term goals that support employees on their path towards their education, training, and employment goals. Coaches build relationships with each employee and provide internal and external resources to remove barriers from the employee’s professional growth and development. Effective coaches understand how to prioritize and manage their core responsibilities while also being responsive to employee crises as they arise. Through problem-solving sessions, the Coach will facilitate ways in which each employee can overcome barriers and continue progress towards his or her career pathway. The Career Coach is focused on the supporting the employee as he or she moves between all Goodwill divisions while working towards the identified long-term goals. RESPONSIBILITIES: Establish a trusting relationship with employees and managers. Maintain frequent and consistent communication and monitor for successful indicators that employee is on track to retain employment. Coordinate and work collaboratively within GCT to connect client with trainings and services applicable for career growth and development. Become part of a reliable alliance with business line management to ensure business success and employee engagement. Observe and evaluate worksite behaviors in which employees may be engaged that could decrease employee’s likelihood of retention and provide coaching and guidance as necessary to correct and address these behaviors. Support employees in person by assessing and identifying services needed to support their participation in and achievement of individualized goals. As part of each personal development plan, identify short- and long-term goals that support employees on their path towards their education, training, personal and employment goals. Track and document goal acquisitions and support employees in their transition to next steps according to their personal development plan. Coordinate with appropriate internal and external resources in delivering services necessary to support employees in maintaining employment stability. Intervene effectively and ethically in crisis situations, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety. Refer to Goodwill Counseling Services and Lifeworks EAP as needed. Provide coaching in finance areas as needed, which may include: saving and long term planning techniques, budgeting, banking options/opportunities, credit checks and repair, and problem solving/decision making skills. Refer team members to internal trainings for financial support as necessary. Maintain complete and accurate records of all employees through ECM and other required client tracking databases. Strictly adhere to all data entry requirements set forth by Goodwill. Adhere to confidentiality protocols related to electronic and paper files and documents. Complete screening and intake with team members. Synchronize with the organizational needs for all Goodwill divisions by providing insight and knowledge acquired and obtained in the field. Highlight organizational growth opportunities or missed areas of support and development for future initiatives within the Team Services Program. Participate in weekly team huddles, 1:1’s with supervisor and cross-departmental meetings as required. QUALIFICATIONS: Bachelor’s degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or similar/related field required. Exceptional oral and written communication skills; proficient in Windows based computer applications. Knowledge of client assessment skills, community resource coordination, career planning principles, employability skills, and crisis intervention. Knowledge of best practices in serving marginalized populations (e.g. homelessness, re-entry, opportunity youth, disability, etc.). Texas Driver’s License, good driving record, liability insurance, vehicle in good working condition to travel on work related business in order to meet client location/service delivery needs. COMPENSATION: $18.00/hour depending on experience and qualifications. We look forward to hearing from you and having you as part of our Goodwill Team! All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location.  Alternative work locations may be offered as appropriate.