Career Case Manager

Posted: 08/15/2021

COMPANY: Established in 1958, Goodwill Central Texas is a non-profit organization that has transformed thousands of lives through the power of work. We are the leader in workforce development, one of the largest employers in our region, and a cornerstone of the community. Our mission is funded through our donation-driven retail stores, comprehensive business and staffing solutions, and generous community support. Our vision is to empower every Central Texan to transform their lives through work and education. Join the team whose work empowers people to transform their lives! COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION: Goodwill Central Texas is committed to fostering, cultivating and preserving a culture of diversity and inclusion in which all employees are valued for their skills, experience and unique perspective. This commitment is embodied in our company policies and in the way we do business. Working together as a diverse and inclusive organization is essential to our success. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. POSITION SUMMARY: The Career Case Manager supports the basic needs and service coordination for Goodwill clients seeking assistance with education, job training, and employment related services. The Career Case Manager will work closely with clients in developing service plans including goals for training, education, and employment as well as providing continued programmatic follow-up supports postplacement.  The Career Case Manager works closely with other Workforce Advancement professionals in coordinating services provided within and outside of Goodwill. RESPONSIBILITIES: Maintain client caseloads by supporting clients’ development with respect to resume building, job applications/job searching, interviewing, and employment related soft skills. Maintain frequent contact with client in accordance with agency policy and procedures. Develop, in partnership with clients, a strengths-based/solution-focused assessment and individualized career plan that identifies short and long-term goals and resources that support clients on their path towards their education, training, and employment goals. Track and document goal acquisitions and support clients in their transition to next steps according to their individual career plan. Apply extensive knowledge of regional labor market needs and trends which will support an evidence based career path for clients. Coordinate with appropriate social services professionals in delivering services necessary to support clients in achieving employment stability. Intervene effectively and ethically in crisis situations, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety. Enroll clients in programs, obtain information, and complete reports in order to meet/exceed all performance targets as required by Goodwill and other funding sources. Maintain complete and accurate records of all clients through ECM and other required client tracking databases. Strictly adhere to all data entry requirements set forth by Goodwill and other funding sources. Adhere to confidentiality protocols related to electronic and paper files and documents. Coordinate and work collaboratively with GCT Career Advancement Team to connect client with career advancement trainings and the Business Solutions team to connect client with employment opportunities. Participate in and contribute to community collaborations and inter-agency discussions that further the Goodwill mission and clients goals. Complete Intake/Eligibility for incoming clients. Manage and maintain positive working relationship with agency and staff at partner site locations. Work collaboratively with agency staff for the best interest of Goodwill clients and mission. Maintain appropriate and required credentials and adhere to all TWC-VR policies and procedures to maintain contract compliance. QUALIFICATIONS: Bachelor’s degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or similar/related field required. Exceptional oral and written communication skills; proficient in Windows based computer applications. Knowledge of client assessment skills, community resource coordination, career planning principles, employability skills, and crisis intervention. Knowledge of best practices in serving marginalized populations (e.g. homelessness, re-entry, opportunity youth, disability, etc.). Texas Driver’s License, good driving record, liability insurance, vehicle in good working condition to travel on work related business in order to meet client location/service delivery needs. PREFERRED QUALIFICATIONS: Master’s Degree in Social Work, Psychology, Counseling, Sociology, Vocational Rehabilitation Education, or Human Services. Professional licensure issued at conclusion of Master’s degree program listed above (e.g. LMSW, CRC, LPC, LMFT, etc.) One or more years of experience providing case management services to underserved populations and/or related experience. Bilingual (Spanish, ASL, Arabic, Farsi). COMPENSATION: Commensurate with experience. We look forward to hearing from you and having you as part of our Goodwill Team! All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location.  Alternative work locations may be offered as appropriate.