Job Title: Impact Supportive Housing Case Manager
Department: Client Services
Program: Impact Program
Reports To: Impact Program Manager
FLSA Status: Non-Exempt/Full Time
COVID-19 Vaccine Required but subject to recognized exemptions
The ImpACT Supportive Housing Case Manager provides permanent supportive housing services to people with severe and persistent mental health disorders, substance use disorder, and chronic health conditions that have experienced homelessness. The Supportive Housing Case Manager will utilize a Housing First, harm reduction, and trauma informed approach to assist clients to improve overall well-being and housing stability. Direct service responsibilities include: assessment of needs; intensive case management; supportive services and referrals to appropriate agencies that can address program participants’ needs related to housing, income, and well-being. The position provides services in the office, the client’s home, and community settings.
Essential Duties & Responsibilities (inclusive but not exhaustive):
- Provide comprehensive case management services for diverse populations living in poverty, including people with mental health and substance abuse disorders.
- Assist in housing identification, applications, move-ins, and housing sustainability.
- Develop and monitor individual housing services plans with a general goal of housing stability.
- Provide regular and timely opportunities for face-to-face meetings, providing appropriate case management to address needs and link clients to Caritas of Austin’s programs and other agency programs.
- Coordinate with outside programs and facilities to assist clients in identifying and accessing appropriate substance use treatment, including medical detox programs, inpatient and outpatient recovery programs, and self-help programs (e.g. Alcoholics Anonymous, Narcotics Anonymous). Develop plans for aftercare.
- Provide on-going assessment, problem-solving, side-by-side services, skill training, supervision (e.g. promotes, assignments, monitoring, encouragement), and environmental adaptations to assist clients with activities of daily living.
- Assist and support clients to have and effectively use a personal primary care physician, dentist, and other medical specialists as required.
- Plan and provide work related supported services, linking participants with other agencies and organizations that assist with educational and career planning.
- Teach money-management skills.
- Provide nutrition education and assistance with meal planning, grocery shopping, and food preparation.
- Help clients to access reliable transportation.
- Plan, structure, and prompt social and leisure-time activities with clients.
- Provide crisis intervention, as needed.
- Ensure clients are safe and linked to appropriate resources following any crises.
- Meet regularly to assess clients’ needs
- Transport clients to agencies and services, as needed.
- Act as a liaison and consult with community agencies and families to maintain coordination in the treatment process.
- Build relationships with other service providers to enhance service-delivery.
- Develop contacts with public and private sectors for education and training opportunities.
- Work with landlords to identify and secure safe, affordable housing for clients.
- Be present and active in community-wide activities, meetings, and events
- Bachelor’s Degree from an accredited college or university required.
- Social work or related field preferred.
- Master’s degree in social work or a related field preferred.
- Minimum one-year professional experience working directly with low-income, diverse and underserved populations in a social services agency required.
- Past work in housing programs or with people experiencing homelessness; experience working with people with mental health disorders; experience with Crisis Intervention preferred.
- Must possess or be able to obtain a valid Texas driver's license within 30 days of employment.
- Bilingual proficiency
- English and Spanish or other language – preferred.
- Experience with internet, MS Office, various software, excel spreadsheets, databases
- HMIS (Homeless Management Information System) helpful.
- Base Salary Range: $39,000-$48,500.
- The salary offered will follow Caritas of Austin salary guidelines based on candidate's education and experience.
- Employer paid health, dental, vision, life, short term disability, and long term disability insurance for employees.
- 13 Paid Holidays per year.
- 20 days of accrued PTO in year one with increases up to 31 days per year.
- Retirement plan with employer match.
- Discounted Rates on Gold’s Gym and Legal Shield memberships.
- Mileage Reimbursement.
- Monthly Phone Stipend.
- Monthly Paid Parking for employees who office from Downtown Location.
Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.